In order to send thinQ traffic you will need to create at least one routing profile. We offer four different profile types. You will need to choose the profile that best suits your traffic needs.
International versus NANP 1+ Profiles
If you are testing international as well as 1+ there will be three profiles options when you first click the Create New Profile button.
NANP: 1+ traffic. This profile includes ALL country 1 destinations in the North American Numbering Plan.
Mixed: This profile allows for two sides, one for 1+ and the second for international traffic. If you choose the MIXED profile type you MUST include the full 11 digits on your 1+ calls. We need to see the country code to know which side of the profile to route the traffic.
*If you cannot send 1+ traffic with the 1 then you will need to create two separate profiles and NOT use the mixed option.
International Only: This includes everything NOT country code 1. All international destinations.
PRIME RATE: When a call attempt is made via a Prime profile, the thinQ platform attempts to connect the call via the lowest rate carrier only. If the destination carrier does not complete the call, the thinQ platform will NOT route advance and you will receive a 503. The Prime Rate profile has its own rate deck.
FULL LCR: When a call attempt is made via a Full LCR profile, the thinQ platform will query all of the carriers selected within that profile and attempt to connect the call starting with the lowest rate carrier, advancing on errors, non-response, Route Blocks, and Max Carrier PDD, until the call is completed or there are no more carriers to attempt. If there are no more carriers to attempt thinQ will return a 503 message.
CAP LCR: Cap LCR profile type functions similar to the Full LCR profile but with an additional setting of Max Rate. Set the Max Rate to the maximum cost per minute allowed to terminate a call, ensuring that no call is completed by the system over the designated Max Rate. When a call attempt is made under this profile, the thinQ platform attempts to terminate calls via the selected carriers within the profile, and attempts to connect the call starting with the lowest rate carrier advancing on errors, non-response, Route Blocks, and Max Carrier PDD until either the call is completed, there are no more carriers to attempt, or the Max Rate is reached. A typical situation where this profile should be used is when a budget cap needs to be maintained.
CAP PRICE & DEPTH: The Cap Price and Depth profile type works similar to the Cap LCR with the addition of carrier Max Depth, defined as the set quantity of carriers to be attempted before a 503 message is sent. When a call attempt is made under this profile, the thinQ platform advances through all of the carriers selected within the profile and attempts to connect the call starting with the lowest rate carrier, advancing on errors, non-response, Route Blocks, and Max Carrier PDD until either the call completes, the Max Rate is reached, or the carrier Max Depth is reached. For example: If a Max Depth is set at 5, and the Max Rate is set at $0.001 under this profile, the thinQ platform will attempt to complete the call beginning with cheapest 5 carriers and route advance on errors, carrier opt-out, non-responses, and Max Carrier PDD until the call connects or the Max Rate or Depth is reached at $0.001.
Max Values Explained
Max Carrier PDD: All of the LCR profiles contain this feature. This feature allows the ability to force a route advance if a carrier is delaying connecting a call between the 100 Trying and the 18x message for ringing. Some carriers send the 100 Trying message while searching for a route to complete your call, not responding with a 18x message quickly enough. The Max Carrier PDD is the amount of time in seconds between receiving the 100 Trying message and the 18x message from the carrier. USE WITH CARE! If the max carrier pdd is too high the customer might experience PDD if it is too low the customer might experience call looping.
Max Rate: Maximum per-minute rate allowed. If no routes are found below this rate, thinQ will return a 503 for route advancement. Only routes with rates below your max will be attempted. This is based on the pre-taxed rate.
Max Depth: Max number of carriers that will be attempted before we return a 503 for route advancement. This number also includes Route Blocked carriers but does not include any that are not selected on the profile.
Carrier Options: When creating Profiles, you are able to select the carriers you wish to use. You may choose to select all or pick and choose based on preference and experience.
Steps to Create a Profile:
- Log into the lcr.thinQ.com portal, on the left of your screen click the PROFILES tab and click Create Profile.
- Name your profile by typing into the name field found under the Create Profile header.
- Select the profile type you wish to use for this particular profile.
- Fill in the various Max Values for your profile selection. (Max Carrier PDD, Max Rate, and Max Depth).
- Select the carriers you wish to use for this profile. You may select all carriers at once or pick and choose specific carriers to enable. The Green Active tab means the carrier is selected and will be used in routing your calls in this profile. The Red Disabled tab means the carrier is not selected and will not be used in your routing your calls in this profile (Toll calls only).
- Once all values and carriers have been entered and selected properly, click the green SAVE button to finalize your profile.
By clicking on the PROFILES tab you will always be able to view all profiles created on your account. To edit a specific profile, select the profile by clicking on its name. The edit screen will then appear allowing for changes to be made and finalized by again clicking the save button.
To delete a profile simply click the red trashcan icon to the right of that profile.
Testing Versus Production, thinQ Recommendations:
During the testing process we recommend using a CAP LCR profile type for 1+ with all carriers selected/active and a max rate of $0.10 (for fraud protection). This will allow for majority, if not all, calls to complete which is beneficial during the testing period.
For international testing, you will automatically be setup with a default max rate of 10 cents on the international profile(s).
Once you move into production, you can certainly pick and choose your carriers, but the testing recommendations are often best in production as well.
**Please note all changes in the portal take a few minutes to propagate on the back end.**
Allow the system a few minutes to save the changes before proceeding with any testing/calls.