Periodically we perform portal updates and bug fixes and sometimes this causes our portal to act in irregular ways. Before submitting a portal bug ticket, please try the following.
1. Make sure you are using a compatible browser (Firefox or Chrome). We try to keep up with bugs in IE but as you know its difficult.
2. Logout, clear your browser cache and log back in to confirm there is actually a portal bug. See below for cache clearing instructions.
3. If you confirm there is a portal bug, please alert support and provide any useful details you think might help our development team in fixing this issue.
Below we have browser cache clearing instructions: for Chrome, Firefox, Internet Explorer 9 for both Windows 7 and Mac users.
Chrome
Chrome Windows:
http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
Steps to Clear Cache in Google Chrome
The steps shown here will apply to the latest versions of Google Chrome. However, the steps should be almost similar to whatever version you may be using.
Step 1: Click on the Chrome menu icon seated towards the right end, besides the address bar.
Step 2: Navigate to Tools -> Clear browsing data. If you love keyboard shortcuts you can use the Ctrl + Shift + Delete combination and ignore Step 1 and Step 2.
Step 3: A pop up (as shown below) will appear on your screen. Here, you can select, not just cache, any browsing data that you wish to delete.
Step 4: Since we are concerned with browser cache, tick mark the option reading Empty the cache and uncheck all others. In order to clear cache completely we suggest that you select beginning of time from the drop down. Click on Clear browsing data when done.
Cool Tip: We have covered Chrome settings URLs. So, you can also navigate to the data clearance page by using the URL chrome://chrome/settings/clearBrowserData. OR just use chrome://chrome/history/ and then click on Clear all browsing data button.
Chrome Mac:
http://support.google.com/chrome/bin/answer.py?hl=en&answer=95582
Chrome (Mac) - Clearing Cache and Cookies
-
Click on Chrome > Clear Browsing Data....
-
Check the following:
- Empty the cache
- Delete cookies and other site data
Select the beginning of time in the drop down box and click on the Clear Browsing Data button.
Firefox
Firefox Windows 7:
http://support.mozilla.org/en-US/kb/how-clear-firefox-cache#os=win7&browser=fx18
Clear the cache
- At the top of the Firefox window, click on the button ( menu in Windows XP) and then click
- Select the panel.
- Click on the Network tab.
- In the Cached Web Content section, click .
-
- Click to close the Options window.
Firefox Mac:
http://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Clear the cache
- On the menu bar, click on the menu and select
- Select the panel.
- Click on the Network tab.
- In the Cached Web Content section, click .
-
- Close the Preferences window.
Internet Explorer (IE)
Windows:
http://windows.microsoft.com/en-US/windows7/How-to-delete-your-browsing-history-in-Internet-Explorer-9
Internet Explorer 9 & 10 (Win) - Clearing Cache and Cookies
This document explains how to clear the cache and cookies in Internet Explorer 9 and 10.
- Select Tools > Safety > Delete browsing history....
- Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.
- You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
Further Troubleshooting
The above procedure for clearing cache and cookies should work for the majority of websites, but certain websites and applications such as WiscMail require a more thorough procedure. If you are still having issues, try the steps below.
-
Close out of Internet Options. Click on Tools and select Developer Tools.
-
In the Developer Tools window, click on Cache and select Clear Browser Cache...
-
Click Yes to confirm the clearing of the browser cache.
Comments