thinQ Knowledge Base

thinQ.io - Outbound

• Route Blocks
• Trunks
• Routing Profiles
• Outbound International Levels Explained

Testing Help

• Steps to Test Inbound - thinq.io
• Testing Article Links

SMS

• A2P - Fee Updates 03/03/20
• SMS Quick Guide
• DID MMS Supported file types

Outbound

• ★ Rate Deck Importation & Format Information
• ★ thinQ Advance Codes
• NANP codes
• Defining the CDR for Outbound
• Outbound DNS Info
• How is Jurisdiction Determined?

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Inbound

• Steps to Submit a New Port via thinQ.io - Porting Process
• E911 Site/Address Limitations and Requirements
• API Tokens Explained
• Project Port
• Back Order Request - Toll Free and Regular DIDs
• Default Inbound Product Settings

See all 21 articles

CNAM

• CNAM API Integration examples

TF LCR (Origination)

• Find a Toll Free Number Not in Our Inventory
• International TollFree Service (ITFS)
• Toll Free LCR tab of Inbound

LRN

• LRN Tokens Tab Explained
• SIP Tab Explained
• Lookup Tab

Twilio info

• Integrating thinQ Twilio into Third Party Apps

Billing

• Billing FAQ's
• Thinq.io Billing Overview
• ACH / Wiring info

FAQ's

• Company Information Form
• Account Changes- Company Name/ Address/ Personnel
• Portal Bugs - How to clear browser cache
• Alarm systems, Credit Card machines, modems, and Tivos
• Email Spam Filter Settings - Whitelist
• Does thinQ support 9xx, 411, 311, 211 and 0(Operator) calls?

See all 10 articles