thinQ Knowledge Base

SMS

• MMS Supported file types

LCR Termination

• ★ Rate Deck Importation & Format Information
• ★ thinQ Advance Codes
• NANP codes
• Defining the CDR for LCR
• Route Blocks Explained
• How is Jurisdiction Determined?

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Origination

• API Tokens Explained
• Project Port
• Steps to Submit a New Port via i.thinQ.com - Porting Process
• Back Order Request - Toll Free and Regular DIDs
• Default Origination Product Settings
• CNAM IN - Caller ID Lookup on Inbound Calls to your DIDs

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CNAM

• CNAM API Integration examples

TF LCR (Origination)

• Find a Toll Free Number Not in Our Inventory
• International TollFree Service (ITFS)
• Toll Free LCR tab of Origination

LRN

• LRN Tokens Tab Explained
• SIP Tab Explained
• Lookup Tab

Twilio info

• Integrating thinQ Twilio into Third Party Apps

Billing

• Billing FAQ's
• Billing Overview
• ACH / Wiring info

FAQ's

• Company Information Form
• Account Changes- Company Name/ Address/ Personnel
• Portal Bugs - How to clear browser cache
• Alarm systems, Credit Card machines, modems, and Tivos
• Email Spam Filter Settings - Whitelist
• Does thinQ support 9xx, 411, 311, 211 and 0(Operator) calls?

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